Returns & Refunds Policy

We want you to be happy with your Vexa purchase. If you change your mind or there is a problem with your order, we're here to help.

1. Your 14-Day Cancellation Right

When you purchase most products online from Vexa, you have the right to cancel your order within 14 days of receiving your goods, without providing a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

How to Cancel

Email us at:

[RETURNS EMAIL]

Please include:

• Your name
• Order number
• Product(s) you wish to return
• Confirmation that you wish to cancel the purchase

You may use the following wording:

"I hereby give notice that I cancel my contract for the purchase of the following goods: [PRODUCT]. Order number: [ORDER NUMBER]."

2. Returning Products

Products should be returned within 14 days after you notify us of your cancellation.

Customers are generally responsible for the direct cost of returning goods when exercising the statutory change-of-mind cancellation right, unless we have agreed otherwise or the product is faulty or incorrectly supplied.

Products should be handled only as much as reasonably necessary to establish their nature, characteristics and functionality. We may be entitled to make a deduction where handling has caused a reduction in the value of the goods.

3. Refunds

Once you cancel, we will refund the applicable amount within 14 days of receiving the returned goods or, where permitted, receiving evidence that they have been sent back.

Your refund will normally include the cost of standard delivery paid at the time of purchase.

If you selected a more expensive delivery option, we are generally only required to refund the cost of the cheapest standard delivery option offered.

Refunds will normally be made using the original payment method.

4. Faulty or Incorrect Products

If your product is:

• Faulty
• Damaged
• Incorrect
• Not as described
• Not fit for its intended purpose

please contact us as soon as possible at [SUPPORT EMAIL].

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under your statutory rights.

UK consumer law provides protections for goods that do not conform to the contract.

5. Exceptions to the Cancellation Right

Certain goods are excluded from the standard 14-day cancellation right. Examples can include goods made to the consumer's specifications or clearly personalised goods, and certain sealed goods where returning them is inappropriate for health or hygiene reasons once unsealed.

Where an exception applies to a particular Vexa product, we will clearly communicate this before purchase.