Privacy Policy

Privacy Policy

Vexa Home Supplies respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website or purchase from us.

The UK GDPR and Data Protection Act 2018 form the core UK data-protection framework, and the ICO expects privacy information to clearly explain matters including why personal data is processed, how long it is retained and who it may be shared with.

Information We Collect

We may collect:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Order information
  • Payment-related information
  • Customer-service communications
  • Website/device information
  • Marketing preferences

How We Use Your Information

We may use your information to:

  • Process your orders
  • Deliver your purchases
  • Process payments
  • Handle returns and refunds
  • Provide customer support
  • Communicate with you about your order
  • Improve our website and services
  • Detect and prevent fraud
  • Comply with legal obligations
  • Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law

Sharing Information

We may share necessary information with service providers such as:

  • Payment providers
  • Delivery companies
  • Website and hosting providers
  • Customer-service providers
  • Analytics providers
  • Marketing providers
  • Professional advisers
  • Government or law-enforcement authorities where legally required

We do not sell your personal data as a product to third parties.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling legal, accounting and reporting obligations.

Your Rights

Depending on the circumstances, UK data-protection law gives you rights including:

  • Access to your personal data
  • Correction of inaccurate information
  • Erasure
  • Restriction of processing
  • Objection to certain processing
  • Data portability
  • Withdrawal of consent where processing relies on consent

To exercise your rights, contact:

support@vexahomesupplies.com

Complaints

If you have concerns about how we handle your personal information, please contact us first.

You also have the right to complain to the Information Commissioner's Office (ICO).